How much does
it cost to ship by truck?
If your order
must ship by truck we have a shipping fee of $100.00 within the
continental U.S. to your loading docks or curb side. If your board order
is over $850 then you will only be charged a flat fee of $45.
*Custom orders and graphics orders are not included
in our free shipping program.
Receiving
Instructions & Damage Claim Policy?
Damages during transit are a
common when transporting whiteboards or chalkboards. However, you can do
your part to help prevent it and OptiMA, Inc. will be happy to replace
any display board damaged during transit if
you follow these simple steps and inspect your shipment for damages upon
arrival.
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Many of our boards are very large, bulky and extremely
heavy. A delivery driver may need assistance in unloading your units or they
will be damaged.
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NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT.
You must look at the packages to see
if there is any damage. We recommend that you open each piece regardless of
what the exterior of the cartons look like since there can be concealed
damage. Once the driver leaves it is too late and it becomes your
sole responsibility to file a claim. Call the trucking terminal immediately
for instructions or visit the web site provided to you in our email.
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If the driver will not let you open the pieces then fully
inspect the outside of each carton and note any damages to the packaging no
matter how small on the bill of lading such as the following: "Driver
would allow inspection prior to signing. There is Damage to Package,
Contents May be Harmed" or note any obvious damages found, the total
number of damaged packages and description of the damage such as “hole in
side of box #1” or “Box #2 Crushed on the corner and board with same
damage”. Hold aside any damaged parcels for carrier inspector.
Ask your delivering driver for local phone number.
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If you find any damaged goods upon inspection simply note
the item and quantity damaged on the bill of lading while the driver is
there. Then notify OptiMA Inc customer service at 866-366-1500 at once
for a replacement order. You will need to fax your copy of the bill of
lading noting the damages to OptiMA at 508-393-6688. OptiMA will
contact the trucking company for verification and a replacement order will
be processed upon verification.
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All claims for damages must be made to OptiMA within 14
days of delivery. No claims can be processed after that time. Each freight
company will have their own terms and restrictions on claims.
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IF YOU DO NOT MAKE NOTE OF
DAMAGES AT RECEIVING ON THE DELIVERY TICKET, IT BECOMES YOUR SOLE
RESPONSIBILITY TO FILE THE CLAIMS WITH THE CARRIER. A NEW BOARD WILL
BE SENT TO YOU BUT AT AN ADDITIONAL CHARGE. THERE WILL BE NO EXCEPTIONS!
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The trucking company is only responsible for taking the
freight to the back of their truck. It is your responsibility to take
the freight into the building. Your freight charges billed through the
OptiMA Companies only cover you to this point.
If you request inside delivery, there is an additional charge from the
trucking company and you are 100% responsible for these charges regardless
of the size of your order. It is strongly advised that you ask the
trucking company exactly what that inside delivery charge will cover.
It usually means inside the door only. Please note that these are not
OptiMA Inc.'s policies but those of most of the major cargo carriers within
the U.S. Your experience may depend entirely upon your individual delivery
person. A lot of times these drivers will go above and beyond what
they are required to do with a little kindness and professional courtesy.
What is your Return /
Cancellation Policy?
Orders for stock items can be canceled up to 48 hours after
your order has been placed or as long as the item has not been crated and /
or shipped from the factory. If your item is a quick ship item then chances
are it may already be on the truck.
Custom items such as Conference Cabinets, Fabric Bulletin
Boards or other modified products can be canceled as long as production has
not begun on the item. Once the item is started, finished or shipped it
cannot be canceled because it was created specifically for you. Custom items
include Conference Cabinets, Aluminum Chalk / Marker Trays, Enclosed
Bulletin Boards with fabric or lighting, Custom sized whiteboards,
chalkboards or others and any item to which you are adding an accessory.
If returning an item, call for a return authorization number and return
address. OptiMA Inc. will accept any item back for credit within 30 days of
shipment if it has not been used and is returned in the original shipping
carton with the original packing materials. There is a 20% re-stocking
fee and the boards must be shipped back to the factory Freight Prepaid by
the customer. No Freight Collect Shipments will be accepted and the
shipments must be insured for the full value of the board. Once the
units are received, inspected and found to be in good order, we will mail
you a company check. We do not issue a credit on the credit card.
We're sorry but special orders
are not returnable. This includes 5' dry erase boards, dry erase boards with
mahogany stains, full height walls, marker trays, any boards put
together with an H-Bar or Spline Joint, Custom Sized Boards, Burlap or Vinyl
Bulletin Boards, Conference Room Cabinets and Enclosed Bulletin Boards with
fabric or lighting added.