You can e-mail us or call us toll free within the continental United States at 866-366-1500. Our fax number is: 508-393-6688. Our Live Support should also be open Monday - Friday from 9 a.m. to 5 p.m. (or later) eastern standard time.

 

Click  on any of the frequently asked questions below or scroll through the page. 

 

How much will it cost to ship my order?
What is your average lead time?
Can we put a RUSH on our order?
What is your damage claim policy?
How do I place an order with OptiMA, Inc.?
What if I don't have a credit card and want to order using a purchase order?
Is there a charge to change my order?

What is your Return Policy?

Who are some of the customers of Whiteboards Etc.?

How can you remove permanent marker from a whiteboard?

How difficult is it to hang the Opti-Rite Dry Erase Material on a Roll?

What are the advantages to using Opti-Rite?

How far will you ship?

My boards seem to be ghosting.  How can I repair them?

 

How much is it going to cost me to ship my order?

Our freight terms are very simple.  Whiteboards Etc will pay the Freight Charges to your loading dock or curb side on all orders totaling $850.00 shipped within the continental United States.  There will be a $45.00 fuel surcharge added to your order.

If your order includes any board over the size of 3'x4' your order must ship by common carrier (truck) and your freight charge for your entire order will be only $100.00 anywhere within the continental United States on orders up to $850.00. Again this is to your loading dock or curb side only. If your order is over $850.00 then your total charge is only the $45.00 fuel surcharge.

If your order does not include any board over the size of 3'x4' choose UPS. There will be two options in the shopping cart. One for UPS and one for Truck.  Select which ever is cheapest.

If you have any questions about which freight option to select, please contact our sales department for assistance.

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What is your average lead time?

Our normal lead or production time is about 10 to 15 Working Days.  This means that your board will leave the factory in 10 to 15 working days.  You still need to add transit time to your location. Some of our boards are denoted as "Quick Ship" items and these units normally ship out in 24 to 48 hours.  Quick ship items are NOT guaranteed to ship in 24-48 hours but 98% of the time they do.  At certain times of the year, we are so busy trying to keep up with school orders and exceptionally high demand that even "Quick Ship" items may be delayed.  Summer lead-times may be slightly longer.

If you have a combination of both "Quick Ship" and Non-"Quick Ship" items your order will be held until it can ship complete unless you are willing to pay the freight for two separate orders.  We will not pay freight on a split order regardless of the dollar volume if you request a split shipment.

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Can we put a RUSH on our order?

Yes you can request that a rush be placed on your order.  There is a fee of the higher of $15.00 or 15% added to your order.  In addition, Rush orders must be authorized by the production supervisor in order to be processed faster.  A Rush request does not guarantee "Quick Ship" status.  Please note that during summer months of June-September, No special rush orders will be accepted.

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What is your damage claim policy?

Damages during transit are a common when transporting whiteboards or chalkboards. However, you can do your part to help prevent it and OptiMA, Inc. will be happy to replace any display board damaged during transit if you follow these simple steps and inspect your shipment for damages upon arrival.

1. Many of our boards are very large, bulky and extremely heavy. A delivery driver may need assistance in unloading your units or they will be damaged.
    

2. NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT.  You must look at the packages to see if there is any damage. We recommend that you open each piece regardless of what the exterior of the cartons look like since there can be concealed damage. Once the driver leaves it is too late and it becomes your sole responsibility to file a claim. Call the trucking terminal immediately for instructions or visit the web site provided to you in our email.
    

3. If the driver will not let you open the pieces then fully inspect the outside of each carton and note any damages to the packaging no matter how small on the bill of lading such as the following:  "Driver would allow inspection prior to signing.  There is Damage to Package, Contents May be Harmed" or note any obvious damages found, the total number of damaged packages and description of the damage such as “hole in side of box #1” or “Box #2 Crushed on the corner and board with same damage”.  Hold aside any damaged parcels for carrier inspector.  Ask your delivering driver for local phone #.
    

4. If you find any damaged goods upon inspection simply note the item and quantity damaged on the bill of lading while the driver is there.  Then notify OptiMA Inc customer service at 866-366-1500 at once for a replacement order.  You will need to fax your copy of the bill of lading noting the damages to OptiMA at 508-393-6688.  OptiMA will contact the trucking company for verification and a replacement order will be processed upon verification.
    

5. All claims for damages must be made to OptiMA within 14 days of delivery. No claims can be processed after that time. Each freight company will have their own terms and restrictions on claims.
    

6. If you do not make note of the damaged units on the bill of lading during the time of delivery, it becomes your sole responsibility to file a freight / damage claim with the trucking company. We can send you a replacement unit but there will be a charge for the unit including new freight charges.
    

7. The trucking company is only responsible for taking the freight to the back of their truck.  It is your responsibility to take the freight into the building.  Your freight charges billed through the OptiMA Companies only cover you to this point.  If you request inside delivery, there is an additional charge from the trucking company and you are 100% responsible for these charges regardless of the size of your order.  It is strongly advised that you ask the trucking company exactly what that inside delivery charge will cover.  It usually means inside the door only.  Please note that these are not OptiMA Inc.'s policies but those of most of the major cargo carriers within the U.S. Your experience may depend entirely upon your individual delivery person.  Most of these drivers will go above and beyond what they are required to do with a little kindness and professional courtesy.

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How do I place an order with OptiMA, Inc.?

You simply click on the "Add to Shopping Cart" button found on each product page.  This will take you to the shopping cart feature of our site.  The shopping cart will guide you step by step through the process.

You can review your shopping cart at any time by following the Shopping Cart link found at the top of each page under our logo.

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What if I don't have a credit card and want to order using a purchase order?

We accept purchase orders from Schools and government offices only.  You can choose to Pre-Pay your order by choosing "Money Order/ Cashiers Check" in the payment options.  We will e-mail you a copy of your invoice and you can Pre-Pay for your order with a Money Order, Cashiers Check or Company Check.  We will process your order as soon as we receive your payment.

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Is there a charge to change my order?

You can change your unless it has already been started in the production sequence.  Once your order has been started you cannot make any changes unless you are willing to pay for production materials already used to produce your order.  There is a flat $10.00 fee for any changes made to your order.  This includes changes sizes, frames or shipping address.

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What is your Return Policy?

Whiteboards Etc. will accept any board back for credit if it has not been used and is returned in the original shipping carton with the original packing materials.  There is a 20% re-stocking fee and the boards must be shipped to our Westborough, MA warehouse Freight Prepaid by the customer.  No Freight Collect Shipments will be accepted and the shipments must be insured for the full value of the board.  Once the units are received, inspected and found to be in good order, your credit card will be issued a credit. 

We're sorry but special orders are not returnable. This includes 5' dry erase boards, dry erase boards with mahogany stains,  full height walls, marker trays, any boards put together with an H-Bar or Spline Joint, Custom Sized Boards, Burlap or Vinyl Bulletin Boards, Conference Room Cabinets and Enclosed Bulletin Boards with fabric or lighting added.

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Who are some of the customers of OptiMA, Inc. & WhiteboardsEtc.Com?

     

We have had the honor and privilege to work with many fine schools, universities, government agencies, military branches and companies small and large.  Here is a sampling of some of them over the past few months.

Agilent Technologies, AOL, Alcoa, Amazon.com, American Red Cross,  Analog Devices, Apple Computer, Applied Control Technologies, AstraZeneca, The BBC, Blue Silicon, Boeing Commercial Airplane, Bose Corporation, Boy Scouts of American, Brass Ring, Bureau of the Public Debt, CIA, Cameron & Barkley, CE International, Cisco Systems, Collective Communications, Credit Suisse 1st Boston, Cynet, Discovernet, D.O.D., Dow Chemical, E-Center.Net, Ericsson, Exxon-Mobile,  FBI, Ford Motor Company, GE Medical Systems, Genzyme Corp, Georgia Tech,  Glemser Technologies, Google, Honeywell, International Audio Visual, Lear Jet, Lockheed Martin, Los Angeles Lakers,  Microsoft, The Masie Center,  MGen Inc, Microsoft, Mirror Plus Technologies, NASA, The New England Patriots, Raytheon, RR Donelly Financial, Microsoft, NASA, NBC, San Diego Convention Center, Southern IL University, Steris Corporation, Teralogix Inc, Thermo Electronics, TRW, Multiple Universities, Colleges and public schools, US Army, USMC, USDA, USVA, USAF, US NAVY, The Walt Disney Company, World Airline Dispatcher Schools & Yahoo to name a few!

Can we add your name to our wall of Fame?

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How can you remove permanent marker from a whiteboard?

Don't try to clean with any cleaning chemicals...simply re-write over the marker with an erasable marker and let if dry.  Now erase and most if not all of the marker should remove from the board.  May require second application.

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How difficult is it to hang the Opti-Rite® Dry Erase Material on a Roll?

Follow this link to the Opti-Rite® Installation Instructions. Click Here

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What are the advantages to using Opti-Rite®?

1. Covers existing boards utilizing existing map railing, display railing, trays, hooks, etc.
2. Can be installed while school or business is in session, no shut down time
3. No expensive disposal fees
4. No chance of discovering old or existing asbestos materials behind the boards
5. Easy to store during renovation, no extra storage space required for 100+ boards
6. Fast and easy to install for a qualified paper installer
7. Can cut some renovation budgets by more than 50%.
8. You can custom cover an entire wall.

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How far will you ship?

 

Whiteboards Etc will ship anywhere in the world and anywhere out of this world if you happen to be building a space station!  However, it really isn't cost effective for customers other than the US, Canada and Mexico to purchase boards for export.  We can ship Opti-Rite® at a reasonable rate anywhere in the world by UPS World Wide Express.

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My boards seem to be ghosting.  How can I repair them?

How to repair:  To remove any build up on the Opti-Rite® surface we recommend the use of a 50/50 compound of water and alcohol.  Clean the surface thoroughly with the 50/50 compound and then rinse with clear water.  If the ghosting is very heavy, increase the portion of alcohol in the compound.  This procedure will restore the ETFE surface.